HopeRaise

Donation Policy

Understanding how donations are processed and refunded

This Donation Policy explains how donations are processed and when refunds may be issued.

1. Processing

Donations are processed by third-party payment providers. We record transaction details and update campaign totals after successful confirmation.

2. Refunds

Refunds are exceptional and may be issued if there is an error in processing or if the donation was fraudulent. Please contact support for review.

3. Chargebacks

If a donor initiates a chargeback, we reserve the right to recover funds and suspend related campaign activity pending investigation.

4. Contact

Contact our team through the site for refund or dispute inquiries.